Chris is the Director of User Experience at EightShapes. He has over 15 years of experience spanning design, design strategy, research, and product strategy. He leads several key client relationships at EightShapes, including Yahoo!, FDIC, and George Washington University.
Prior to joining EightShapes, Chris worked at telecom Sprint-Nextel, where he built user experience teams and integrated design techniques into the organization. He also lead many large-scale customer facing and internal redesign efforts, including several web self-service applications and customer care systems used by both customers and support teams.
These experiences, along with Chris’ collaborative and diplomatic style, led him to facilitate the workshop Difficult Conversations in Creative Environments with Dan Brown at the 2009 IA Summit.
Later in 2009, Chris published the article “The Content Conundrum” on boxesandarrows.com. The article generated more discussion than any other article in the magazine that year, and was called a “game changer” by experts in the field. Follow Chris’ ongoing exploration of the the intersection between Content Strategy and Information Architecture on the EightShapes blog.
In 2012, Chris published an article in UX magazine titled “From Content Audit to Design Insight : How a content audit facilitates decision-making and influences design strategy”
The Content Conundrum, August 2009, Boxes and Arrows
From Content Audit to Design Insight, March, 2012, UX Magazine
Presentations & Workshops
Mastering Difficult Conversations in Creative Environments, 2009 IA Summit, Memphis, TN